POLICY OVERVIEW
This Returns & Exchanges Policy outlines the terms and conditions for returning or exchanging products purchased from Yann Beyrie Pte. Ltd. (“we,” “us,” or “our”) through the yannbeyrie.com website (the “Site”). By making a purchase, you agree to the terms set forth in this policy.

RETURN CONDITIONS
For hygiene and safety reasons, we do not accept returns or exchanges of haircare products once they have left our salon or after delivery, except in cases of defective or incorrect items.

NON-REFUNDABLE ITEMS
All haircare products are non-returnable and non-refundable for hygiene reasons, even if they appear unused. Returns are only accepted for defective products or shipping errors.

INCORRECT OR DEFECTIVE PRODUCTS
If you receive an incorrect or defective product, please contact us at ybs@yannbeyrie.com with your order number and a description of the issue for prompt assistance.

ORDER MODIFICATION OR CANCELLATION
Orders can be modified or cancelled if they have not yet been shipped. Please contact us as soon as possible for any modification or cancellation requests.

INCORRECT SHIPPING ADDRESS
If you have entered an incorrect shipping address, contact us immediately with your order number, correct address, and mobile number for assistance.